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This privacy and cookies policy sets out how What’s on Wolverhampton uses and protects any information that you give us online and by email.
We (What’s on Wolverhampton) will not collect information about you that we do not need and we will ensure that the personal data (information about living individuals) we collect is updated to our systems in a timely and accurate manner.
What’s on Wolverhampton is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy and cookie statement.
What’s on Wolverhampton may change this policy from time to time by updating this page. You should occasionally check this page to ensure that you are happy with any changes.
This policy is effective from 24/01/2017 and has been updated in accordance with the new EU Cookie Legislation.
We (What’s on Wolverhampton) use Microsoft as our email marketing provider.
All data is processed in accordance with the Data Protection Act 1998 (DPA). This means that we are the licensee and owner of the personal data processed by Microsoft on our behalf.
Personal data is stored securely by Microsoft Sharepoint on servers located in the USA and all parties ensure that the personal data is adequately protected in accordance with Article 25 of the EU Directive 95/46/EC and the DPA.
We take your privacy and the security of your information very seriously.
We collect the following information from you:
We use this information to provide a service that allows us to engage with customers via email.
Our promotional or marketing messages can benefit you by giving you information about our own services and those provided by approved third parties (such as companies or groups we work with).
Representative examples of the promotional or marketing messages which we may send you include but are not limited to:
The Data Protection Act 1998 gives you a number of rights in relation to your personal information. You can find out about your rights, and get further guidance, on the ICO website.
You can ask us whether we are keeping personal information about you by using the details at the bottom of this page.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
City of Wolverhampton Council is committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
City of Wolverhampton Council currently uses Google Analytics (SiteAnalyze) to monitor traffic to and around our website. This helps us to provide the best possible user experience and encourages customers to use more cost-effective channels for accessing information on City of Wolverhampton Council services. Analytics also help us to identify if our digital channels are offering value for money.
Siteimprove uses the following cookies on our site:
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you in the manner and for the purposes set out in this information.
City of Wolverhampton Council will aim to review what cookies are used on our site every 6 months. We will conduct the same audit process as outlined above and update this policy accordingly.
You may choose to restrict the collection or use of your personal information by e-mailing us at:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable by you and we will require sight of identification to prove who you are (such as your photo driving licence and a utility bill with your name and address on it). If you would like a copy of the information held on you please contact:
City of Wolverhampton Council
Information Governance Team
St. Peter's Square
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above points. We will promptly correct any information found to be incorrect.